如何面對不確定的沉默？

沉默是最糟糕的回饋形式，它隱晦不清，又顯得極為自然。沉默的回饋讓你容易陷入極度不安。 

當你不知道為什麼某人不回應你的電話，或是不回復你的留言或是你的郵件，你非常容易做最壞的想像，你的情緒受到負面的牽連。 

你不妨嘗試以下三招來處理這種狀況：

1. 承認你不知道事實。不要瞎猜，你就是不知道為什麼對方沒有回應你。不要讓你的好奇強化了你的不安全感。
2. 要求澄清。直接問當事人他為什麼沒有回應你。
3. 相信他的回答。無論他告訴你是因為太忙，或是沒有注意到你的留言，先接受他的理由，不要在他的話裡言語間無厘頭地推敲是否是事實。先接受他的回答，然後繼續推進你想要發展的事情。

How to face uncertain silence?

Silence is the worst form of feedback. It is obscure and natural. Silent feedback makes you vulnerable to extreme anxiety.

When you don't know why someone doesn't respond to your phone call, or respond to your message or your email, it's easy to imagine the worst and your emotions are negatively affected.

You might as well try the following three ways to deal with this situation:

1. Admit that you don't know the facts. Don't make a wild guess. You just don't know why the other party didn't respond to you. Don't let your curiosity strengthen your sense of insecurity.
2. Request clarification. Ask the client directly why he didn't respond to you.
3. Believe his answer. Whether he tells you it's too busy or he doesn't notice your message, accept his reasons first and don't ruminate about whether it's true in his words. First accept his answer, then proceed with what you want to develop.