2016年9月2日 星期五

當溝通風格不對頭時,怎麼辦?

當溝通雙方沒有確實聽懂對方的陳述時,通常是因為彼此的風格不相同:有些人傾向於不斷發洩,而有些人總是要叼叼敘敘說明細節。後者會認為前者過於情緒化,而前者會認為後者太啰嗦。
不過,你要關注你的對話對象確實有一些重要的事情要向你說,即使他不能順暢的告訴你。
當他在說話的時候,你可以看他的眼神,并保持耐心。當他說完時,如果他是一名發洩者,你可以說:“我可以感受你的挫折。”,對於凡事解釋細節的人,你可以說:“我可以看出你有好多事要對我說。”
無論你的對話對象是何種風格,你可以重新建立起你們的後續對話,區分為必須ASAP立即解決的,或是可以過幾天再處理的,或是必須長期設法解決的,幾種不同的後續行動方案。
如此處理你們之間的對話方式,可以讓你保持冷靜、理性、有邏輯,并真正達到對話溝通的效果。

When communication style is not right, what should we do?
When communicators fail to really understand each other's statements, it is usually because they have different styles: some tend to vent, while others tend to narrate in detail. The latter thinks that the former is too emotional, while the former thinks the latter is too long winded.
However, you have to pay attention to the person you're talking to. There are really some important things to tell you, even if he doesn't tell you smoothly.
When he is speaking, you can look at his eyes and be patient. When he's finished, if he's a venter, you can say, "I can feel your frustration." To the person who explains everything, you can say, "I can see you have a lot to tell me about."
Whatever the style of the conversation you are talking to, you can re-establish your follow-up dialogue into several different follow-up options that must be addressed immediately by ASAP, or that can be dealt with in a few days, or that must be addressed over a long period of time.
This way of dealing with the conversation between you can keep you calm, rational, logical, and truly achieve the effect of dialogue and communication.

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