如何處理與同事的衝突？

與同事有不同的意見，也可以成為提高團隊生產力的動力。但是，當衝突搞成惡形惡狀時，就會對團隊工作造成傷害。

下次，如果你面臨與同事發生不同意見時，請參考以下的作法：

1. 先找到共識。在開始對話的時候，先點出彼此都有共識之處，這可能包含了對要達到的目標的期望，或是對作業方式的認知。
2. 了解他的故事。讓你的同事說出他的意見與觀點，知道他的目的、背景與困難。了解他整個故事，而不要針對他個別的論點做回辯。
3. 提出解決方案。應用你搜集到的資訊來提出解決方案。這應該包含你原來的想法，以及考慮到他的觀點。
4. 另外安排對話時間。如果你發現一時之間無法找到雙方都可以接受的空間， 可以摘要復誦你所聽到的對方意見，并將自己的意見也讓對方明白，然後建議在雙方都有共識的基礎下，另外安排時間繼續對話。

How to deal with conflicts with colleagues?

Having different opinions with colleagues can also be a driving force to improve team productivity. However, when a conflict becomes a vicious form, it will do harm to team work.

Next time, if you are faced with a disagreement with your colleagues, please refer to the following procedure:

1. Find consensus first. At the beginning of the conversation, point out that there is common ground between them, which may include expectations of the goals to be achieved, or perceptions of the way the work is done.
2. Get to know his story. Let your colleagues speak his opinions and opinions, and know his purpose, background and difficulties. Understand his whole story, and do not argue against his other points.
3. Propose solutions. Use the information you have gathered to provide solutions. This should include your original thoughts and take into account his views.
4. Arrange the dialogue time. If you find that there is no room acceptable to both parties for a while, you can summarize and repeat the opinions you have heard from the other side, and make your own opinions clear to the other side. Then you can suggest that, on the basis of mutual agreement, another time should be arranged to continue the dialogue.