多數人厭惡去挑別人的毛病。任意批評別人話說得太多,或是聽起來說話沒有誠意,對解決問題其實沒有太大幫助。
以下的做法,能夠使你的回饋讓人感覺具有同情心,而非僅是在挑毛病:
- 請求允許。你可以在給人回饋意見前,先說“我可以給你一些意見嗎?”這樣可以讓對方有一些心理準備,並且降低尖峰相對的氛圍。
- 不要挖苦說話。你應該直接而誠懇的給予回饋。不要語帶挖苦口氣,那樣只會惹出其他不愉快。
- 經常回饋。如果你平常就很少告訴人家什麼是對的,那麼你突然開口做批評,就會讓人感覺突兀,而產生對你的厭惡感。這樣的對話難以達到有建設性的結果。你應該經常說出你的看法,但是保持開放而誠懇的對話氛圍。
Most
people hate to pick on others. Arbitrary criticism of others for saying
too much, or sounding insincere, is not very helpful in solving the
problem.
Here
are some things you can do to make your feedback feel compassionate, rather
than just finding fault:
- Request permission. Before giving feedback, you can say, "can I give you some advice?" "this allows the other party to have some psychological preparation, and reduce the peak relative atmosphere.
- Don't be sarcastic. You should give back directly and sincerely.Don't be sarcastic, it will only cause other unpleasantness.
- Regular feedback. If you don't usually tell people what's right, then you suddenly start to criticize, which can make people feel abrupt and offensive to you. Such a dialogue would hardly lead to constructive results. You should always speak your mind, but keep the conversation open and honest.
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