言多必失

有些人喜歡對他的概念、產品、演說多說上幾句，以為如此可以多增添光彩。

然而，在某些情境下，閉上你的嘴巴更好：

1. 過度銷售。當客戶已經顯露出她即將決定購買時，最好不要對你的產品再加油添醋吹捧。這樣很可能會激起客戶想起讓她拒絕購買的理由。
2. 降低自己的權威。不要在準備開會、或是預備演講時、甚至預備提交報告時，說你還沒有準備好。這樣會讓你的聽眾或是讀者感到不受尊重，並且看低了你的權威。
3. 對很鮮明的主張進行挑戰。當人們多半已經相信了某種主張時，不要輕易嘗試挑戰其基本假設或基本立場。如果你說“這輛車不會故障”，反而會引發人們懷疑這車子何時會故障。

He that talks much errs much

Some people like to say a few more words about his concept, products and speeches, thinking that it can add more luster.

However, in some situations, it's better to close your mouth:

1. Oversale. When a customer has revealed that she is about to make a purchase, it's better not to flatter your product. This will probably arouse customers to think about the reasons why she refused to buy.
2. Reduce your authority. Don't say you're not ready when you're preparing for a meeting, a speech, or even a report. This will make your audience or reader feel disrespected and belittle your authority.
3. Challenge very clear ideas. When people have mostly believed in an idea, don't easily try to challenge its basic assumptions or positions. If you say "this car won't break down", it will cause people to wonder when it will break down.

人在職場，注意自身的公關

人在職場，注意自身的公關

智商！情商！財商！

財也很重要啊！招待朋友，裝扮門面，顯示自己基本的生活品味，無不需要$$啊！

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人在職場，其實並非只是上班下班、朝九晚五這麼簡單。在不長也短的八個小時裡面，其實我們每個人都要面對很多事情，有簡單的，也有繁瑣的；有重要的，也有無聊的；有關乎自身利益的，也有與自己毫不相干的等等。而個中穿插著的人情世故、職場潛規則更是讓人眼花繚亂。可以這麼說，職場就像一個戰場，能在這個戰場裡面倖存下來的都是勇士。這些勇士，靠的不僅僅是運氣，更多的是一種生存的真功夫。

公關，我們經常聽到這個詞。顧名思義，公關即公共關係。時下有一類行業就是以此為研究和處理物件，即我們平常瞭解的PR公司。PR公司能提供的服務很多，像諮詢服務、商務禮儀培訓、活動策劃等等。而我對PR公司最感興趣的，莫過於PR公司在受理一些出現商業危機的公司委託進行危機公關的案例。當委託公司由於突發事件而深陷商業危機，企業形象、公司信譽等等在輿論的聲討中日趨下滑時，往往就需要借助PR公司進行危機公關，將突發事情對公司的影響降到最低。

 我們都是職場中人，身在職業場所這個大染缸裡面，正如一個企業身處紛繁複雜、競爭殘酷的大商業圈裡面一樣。而我們無論身處何種崗位，每天都會面對很多形形色色的問題，如前臺接到無理取鬧的電話、秘書面對老闆的過分要求、業務員遇到刁難的客戶等等。有時候除了自己本身業務上的事情要處理，還有部門內務或者公司內部問題要去面對等等，稍有不慎，就會立馬出現危機，輕則降級減薪，重則開除炒人。所以，注意我們自身的公關，也是職場的一門必修課。

而我認為，加強自身的職場公關的能力，主要針對智商、情商和財商三個方面。

智商公關，即加強自身的專業素養、提高自己的專業技術水準，以避免在處理實質的工作事務中出現不該犯的錯誤，同時可以讓本職公司更出色的完成，也為未來的晉升打下堅實的硬體基礎。

情商公關，這個就不用我多說了，一個人的情商高低，在很大程度上決定這個人以後的職業發展。當領導的尚且要明察秋毫，作為下屬的平民百姓，就更應該學會察言觀色。不是提倡拍馬屁，只是學會控制自己的情緒而又懂得別人設身處地考慮的人，才能在職場上走得更遠，而不至於被排斥。

財商公關，有了前面兩個商數的基礎，晉級加薪就只是時間問題了，那麼學會管理自己的財富也是很重要的，除了自身的人格魅力外，擴展人脈資源，提高生活品質，提升自身價值等等，無一不與財富掛鉤。學會理財，有了一定的經濟基礎，我們才能掌控更多的社會資源，為自身的發展所利用。

職場公關，遠不止我上面所列舉之皮毛，而且根據個人自身職場的特點，會有很多特例，吾等須上下而求索。

People in the workplace, pay attention to their own Public Relations

Intelligence quotient! EQ! Financial intelligence!

Money is also very important. To entertain friends, to dress up, to show their basic tastes in life, there is no need for $$!

-----------------------------------------------------------------------------------------------People in the workplace, in fact, is not just work, nine to five this simple. In the short and short eight hours, in fact, each of us has to face a lot of things, such as simple, cumbersome, important and boring, self-interest, irrelevant and so on. And the interplay of sophisticated human feelings, workplace hidden rules is dazzling. It can be said that the workplace is like a battlefield in which all the survivors are warriors. These warriors depend not only on luck, but also on the real skill of survival.

Public relations, we often hear the word. As the name implies, public relations is public relations. Nowadays, there is a kind of industry that takes this as the research and processing object, that is, the PR company we usually know. PR company can provide many services, such as consulting services, business etiquette training, event planning and so on. And what I am most interested in is that PR company accepts some cases of crisis public relations commissioned by companies in business crisis. When the entrusted company is in deep commercial crisis due to emergencies, and the corporate image and reputation are declining in the public opinion, PR company is often needed to carry out crisis public relations, so as to minimize the impact of emergencies on the company.

We are all people in the workplace, in the vat of the workplace, just as an enterprise is in a complex and competitive business circle. No matter what position we are in, we face many kinds of problems every day, such as unreasonable calls from the front desk, excessive requests from the Secretary to the boss, difficult customers from the salesman, and so on. Sometimes in addition to their own business to deal with, there are internal affairs or internal problems to face and so on, a little carelessness, there will be a crisis immediately, light downgrade pay cuts, heavy fire. Therefore, pay attention to our own public relations, but also a compulsory course in the workplace.

In my opinion, to strengthen the ability of public relations in the workplace, we should focus on three aspects: Intelligence Quotient, Emotional Quotient and Financial Quotient.

Intelligent Quotient Public Relations (IQ Public Relations) is to strengthen their professional literacy and improve their professional and technical standards, so as to avoid mistakes that should not be made in dealing with substantive work matters, at the same time, it can make the company perform better and lay a solid foundation for future promotion.

EQ public relations, I need not say more about this, a person's EQ level, to a large extent, determines the future career development of this person. When the leaders still need to be aware of the autumn, as the subordinates of the civilian people, they should learn to observe words and expressions. Instead of advocating flattery, only those who learn to control their own emotions and understand the position of others can go further in the workplace without being excluded.

Financial and business public relations, with the basis of the first two quotients, promotion and salary increase is only a matter of time, so it is also important to learn how to manage their wealth. In addition to their own personality charm, expanding human resources, improving the quality of life, enhancing their own value and so on, are all linked to wealth. Learning to manage finances, with a certain economic basis, we can control more social resources and make use of them for our own development.

Workplace PR is not only the fur listed above, but also according to the characteristics of the individual's own workplace, there will be many special cases, we have to look up and down.

如何應付艱難的對話？

沒有人能夠輕鬆度過艱難的工作。你總是會面對與同事或是客戶做艱難的對話。

無論事情有多困難，以下的訣竅能夠讓你得到有建設性的對話結果：

1. 保持文明對話。不要將對話搞成有贏有輸的局面。如果一場對話弄成火爆，對話的各方都會落得很狼狽。
2. 不必預先演練。通常，如果你預期即將來臨的對話會觸及困難的內容，你會習慣于預先演練，想好你預備如何說。但是，這只是對話，不是演戲，你只需要知道你的立場，然後在對話時保持開放的態度，多聽，再回應從容，即可。
3. 不要預先作假設。除了你知道自己的立場、目的與底線外，你事先並不知道對方會如何出牌，多猜無益。因此，在對話時，你完全可以多問對方的意見。

如何將Yes成為No.?

向別人說No對於多數人是困難的。對於某些人來說，幾乎是不可能的。但是，有的時候，對別人說No,對於你的成功是很關鍵的。 

如果你發現你太向別人常說Yes, 嘗試以下的招數： 

1. 設定你的目標。通常我們不知道如何說No是因為我們自己並不知道自己究竟要做什麼。請花一些時間將自己想要達成的目標，以及如何實現它的方式寫下來。
2. 將你給出去的承諾做出優先次序。將你目前已經給出去的承諾列出清單，並且做出優先次序。在低優先次序的項目，應該是“說No”的項目。
3. 將說No成為你的默認回答。除非你任何新進來的項目可以滿足幾個設定條件，否則都以說No為默認回答，例如，這個新的項目是否能夠幫助你獲得專業或是對你個人有實際利益？或是，它可以幫助你達成設定的年度目標？

How to turn Yes to No.?

It is difficult for most people to say NO to others. It is almost impossible for some people. But sometimes, saying No to others is critical to your success.  

If you find that you often say Yes to others, try the following tactics:

1. Set your goals. Usually we don't know how to say No because we don't know what we are going to do. Take some time to write down what you want to achieve and how to achieve it.
2. Prioritize your promises. Make a list of the promises you have given and prioritize them. Projects with low priority should be "Say No".
3. Say No as your default answer. Unless any new project you enter meets a number of settings, the default answer is to say no. For example, can this new project help you gain a professional or practical benefit for you personally? Or can it help you achieve the set annual goals?

如何與失聯已久者恢復聯繫？

要和某位久未聯繫的人恢復接觸，尤其是當你想要請求他給予一些協助時，會顯得很尷尬。

然而，要恢復聯繫，會比你想像中的容易許多，你也不需要帶著內疚的心理。

下一次，當你因為想要一份工作，或是想要換個職位，或是獲得別的機會，而想要與一位失聯已久的老同事或是老朋友恢復聯絡，試試以下的作法：

1. 承認已經很久沒有聯絡了。向他正面承認已經很久沒有聯絡了，並解釋你在其間為何一直保持靜默。你可以試著這樣說：“自從上次與你會面後，有很長的時間沒有聯絡了，但是在這些年來，我經常想念你，並且一直希望能夠再和你聯繫上。”
2. 解釋為什麼現在才恢復聯繫。你不需要隱瞞你的動機。如果你確實希望他作個工作推薦，或是給予其他的協助，直接了當的告訴他。
3. 提出將作出回報。作出互惠能夠讓彼此的友好關係保持長久。你可以向他說你將很快的時間內，或是未來作出回報。

How to restore contact with those who have lost contact for a long time?

It's embarrassing to get back in touch with someone you haven't contacted for a long time, especially if you want to ask him for some help.

However, it's much easier to get back in touch than you think, and you don't need to be guilty.

Next time you want to get back in touch with an old colleague or old friend who has been out of touch for a long time because you want a job, a job change, or other opportunities, try the following:

1. Admit that I haven't been in touch for a long time. Admit positively to him that you haven't been in touch for a long time, and explain why you've been silent during that time. You can try to say, "I haven't been in touch for a long time since I last met you, but over the years, I've missed you a lot and I've always wanted to be in touch with you again."
2. Explain why contacts are resumed now. You don't need to hide your motives. If you really want him to make a job recommendation or give other assistance, tell him straightforwardly.
3. The offer will pay off. Making reciprocity can keep a friendly relationship with each other for a long time. You can tell him that you will be rewarded soon, or in the future.

不要讓二手緊張影響了你的情緒

我們的頭腦很容易受到其他人情緒影響。無論我們見到一位正在生氣中的計程車司機或是一位忙忙碌碌的老闆，只要看到別人看起來很緊張，我們就會跟著焦躁起來。這樣的情況在辦公室中尤其常見，你經常會見到有人總是喃喃自語，或是出現不安的肢體動作。

我們應該如何應付這樣的二手緊張狀況? 請嘗試以下的作法：

1. 改變你的反應模式。與其被這些二手焦躁的人影響到自己的情緒，還不如帶著體貼的心去對待他們，並且想象自己可以如何幫助他們。
2. 以正面態度回應負面的行為。如果這些焦躁的人挖苦你，向他們微笑。如果有人打電話給你，你要說：“很高興和你談話。”，而不要說：“我正忙著呢。”
3. 調適心情。在你進入一個可能充滿緊張的環境前，先想幾件會讓你愉快的事情。提醒自己，一切都會很棒的，這是很有力對抗二手緊張的力量。

Don't let second-hand tension affect your mood

Our minds are susceptible to other people's emotions. Whether we see an angry taxi driver or a busy boss, we get irritated whenever we see someone else looking nervous. This is especially common in offices, where you often see people muttering to themselves or performing restless limb movements.

How should we cope with such second-hand tension? Please try the following ways:

1. Change your reaction pattern. Instead of being influenced by these second-hand anxious people, we should treat them with consideration and imagine how we can help them.
2. Respond to negative behavior with a positive attitude. If these impatient people make fun of you, smile at them. If someone calls you, you should say, "I'm glad to talk to you." Instead of saying, "I'm busy. "

讓自己擺脫鬱悶的工作情境

再令人感到興奮的工作，也會有無聊鬱悶的日子。當你天天待在同一間辦公室，總是和同一批人相處，這是很難避免的。所以，你如何認知你正處於鬱悶的情境，甚至是應該考慮是離開這份工作的時候了？

首先，你不要以為這樣的鬱悶情境會自動消失。你可以自己開始做一些改變，讓自己可以度過難關。例如，你可以記下每天自己完成了哪些工作，分辨出哪些工作可以讓你感到激勵，而哪些事會讓你心力交瘁或是感到無趣沉悶。

其次，想象你如何可以在一些吸引你的工作上改變你參與的角色。你可以和你的老闆談談，看是否可以以你的專長來安排一些挑戰性的任務，或是志願參與其他部門的項目

但是，如果在你做過一些嘗試努力后，情況并沒有改善的話，就是你可以考慮轉換工作的時候了。

Get rid of depressing work situations

No matter how exciting the work is, there will be dull and depressing days. It's hard to avoid being in the same office every day and getting along with the same people. So how do you recognize that you are in a depressing situation, or even that it's time to consider leaving the job?

First of all, don't assume that the depression will disappear automatically. You can start making some changes on your own so that you can get through. For example, you can write down what you have accomplished each day, identify which tasks can motivate you, and which ones can make you exhausted or bored.

Second, imagine how you can change your role in something that attracts you. You can talk to your boss and see if you can arrange challenging tasks with your expertise or volunteer for projects in other departments.

But if the situation doesn't improve after you've made some attempts, it's time to consider changing jobs.

會拒絕，是邁向成功的一項關鍵能力

一般人面臨可以發展的機會通常都會持著接受歡迎的態度。然而，當你做到成功時，你就必須將許多的機會進行重要性優先次序的安排，否則你就會超過負荷，過度承諾，並且缺乏效率。

以下的作法，能夠讓你在做出拒絕時，感覺比較安心：

1. 放慢決策腳步。當你對來臨的機會說“No”時，容易進入緊張的情緒狀態，因而失去了理智處理資訊與考慮可以以其他方式處理的選擇。放慢腳步，可以讓你做出更周全、更正確的決策。不要著急著必須當下做出決定。
2. 多練習幾次。要說出“No”，一開始會讓我們感到不適應、有些尷尬。但是，多練習幾次，就可以改善如此的感覺。

Rejection is a key ability to succeed

The average person is faced with opportunities to grow, and generally receives a welcome attitude. However, when you are successful, you have to prioritize many opportunities, or you will be over loaded, overly committed, and inefficient.

The following approach will allow you to feel more comfortable when you refuse to do so:

1. Slow down the pace of decision making. When you say "No" to the opportunity, it is easy to get into the emotional state of tension, thereby losing your sanity, dealing with information, and considering options that can be dealt with in other ways. Slowing down allows you to make more comprehensive and accurate decisions. Don't worry that you must make a decision right now.
2. Practice more than once. To say "No", at first it will make us feel uncomfortable and awkward. But practicing a few more times can improve this feeling.