電子郵件可以是一種高效、方便的與同事溝通的管道，但人們往往躲在後面，以避免或轉移衝突。當有人給你發了一封具有爭論性的電子郵件，或者甚至是一次消極攻擊性攻擊時，不要用作實際地回應（尤其是如果你想這樣做）。
相反，回答並要求安排一個電話。如果問題是時間敏感的，發送一條簡訊：“收到你的郵件，讓我們談談。”下午2點能你方便嗎？“如果可以的話，面對面交談甚至更好。
不要先表露負面音調，讓人感覺你要惹事。當你試圖找出郵件背後隱藏的內容時，要保持冷靜，避免做出判斷。
很明顯，有些事情困擾著你的同事，所以讓他們知道你和他在同一方，並且願意傾聽他們所說的話。
When a Colleague Sends You a Snarky Email, Talk to Them in
Person
Email
can be an efficient, convenient way to communicate with coworkers, but too
often people hide behind it to avoid or deflect conflict. When someone sends
you an email that’s argumentative, or that’s even a passive-aggressive attack,
don’t respond in kind (especially if that’s what you feel like doing).
Instead,
reply and ask to schedule a call. Send a text message if the issue is
time-sensitive: “Got your email, let’s talk. Would 2 PM work for you?” It’s
even better to talk to the person face-to-face if you can.
Diffuse
the negative tone by stating up front that there seems to be a problem and
you’d like to solve it together. As you try to find out what’s behind the
snarky email, stay calm and avoid making judgments.
Clearly, something is bothering your coworker, so show them that you’re
on the same side and willing to listen to what they have to say.
