在另一種文化中的社交錯誤行為很難彌補。也許是一個笑話,一個無意侵犯個人空間的語言,或者是對背景的誤會導致了某人的羞辱。
在另一種文化中工作之前,努力理解道歉的禮節。找出當失禮發生時人們使用的語言和肢體語言。
例如,他們會說,“對不起”,或微笑,大笑,鞠躬,或把目光移開?他們是否表現出悔過或謙卑,公開地或謹慎地談論它,只是忽視它?
記住,大多數文化對錯誤的反應沒有一刀切的規則,而背景是關鍵。觀察文化中的人們的行為,並與那些與你建立關係的人交談。
你也可以考慮和一位文化教練一起工作,這樣下次你意識到自己犯了一個錯誤時,你就會有所準備。Recover from a Cultural Faux Pas
A
social mistake in another culture isn’t easy to recover from. Maybe it was a
joke that misfired, an unintentional violation of personal space, or a
misreading of the context that resulted in someone losing face.
Before
working in another culture, make an effort to understand the etiquette for
apologizing. Find out what verbal and body language people use when faux pas
occur.
For
example, do they say, “Excuse me” or “I’m sorry,” or even smile, laugh, bow, or
look away? Do they show contrition or humility, address it publicly or
discreetly, simply ignore it?
Keep
in mind that most cultures don’t have one-size-fits-all rules for reacting to
mistakes, and context is key. Observe how people in the culture behave, and
talk to those with whom you are building relationships.
You could also consider working with a cultural coach so that you’ll be
prepared the next time you realize you’ve made a mistake.