無論你自己如何覺得自己的語言技巧,或是認為自己言行如水晶般透明,在與人溝通時,重點是你想要說的確實被對方聽懂,並給你有意義的回應。
回想一下,你是否經常發現你所說的,對方完全誤會了?同樣的,我們在聽別人說的時候,也經常感到迷惑,不知道他究竟在說什麼。如果我們能夠深入瞭解溝通的背後並且嘗試去瞭解一個人的行為,我們會發現溝通雙方彼此的關係與互動將對是否能夠建立起有效溝通起了很大的作用。
當我們與人溝通,發現對方並沒有抓到重點,那麼這是我們自己的責任,必須調整溝通方式,直到對方弄明白。例如,當我們向客戶說明商品要漲價的理由,而客戶並沒有聽明白為什麼要漲價,這樣無效的溝通責任就在我們自己身上。因此,我們必須依據對方的回應狀況來修飾我們的溝通方式。
別人的抗拒通常是缺乏友好關係的信號
友好關係通常是建立互信與促成有效溝通的重要成分。當雙方具有友好關係,即使你不同意對方的觀點,也會使溝通順暢許多。當這樣的友好關係不存在,則人們傾向於在溝通時會吹毛求疵,或是刻意找碴。
記得我在【老闆,你是如何看待我的?】一篇中說的嗎?【記住,下次你和朋友或是老闆、同事、客戶溝通,在開口前,先想到他會想著:【你為什麼要告訴我?你是如何看待我的?我在你心中究竟是什麼地位?】同樣的,客戶在回應我們時,會先暗地觀察你究竟想和他建立什麼樣的關係。如果你發現客戶有意抵制你,吹毛求疵,那麼,明顯的你們之間並沒有先建立起足夠的友好關係。若是你和客戶之間建立起了友好關係,那麼即使他不同意你的說法,這樣的友好關係也會讓你們之間刻意公開而誠懇的討論。
多一些彈性,刻意改進溝通的成功幾率
只要你多給一些彈性空間,你可以得到更多成功的機會。只要我們承認每個人都是獨特的個體,那麼我們就可以接受每個客戶都需要不同的溝通方式。用一成不變的方式來和所有客戶溝通,就像是玩彩券一般,中獎的幾率是非常非常低的。如果我們能夠接受每名客戶都有獨特的風格,並以最大的彈性來溝通,那麼我們就可以和他建立起友好關係並降低了他的抵制情緒。
你看過蒼蠅吧?它總是不斷而一再的將它的頭去撞窗玻璃!!這就是為什麼它是蒼蠅。你不能用一成不變的方式去解決溝通問題。只有當你去面對事實,做出必要的彈性調整,你才有機會創造出更多成功的機會。當你的方式行不通,嘗試改變用不同的方式,直到發生作用。
在業務拓展上,具有高彈性的思維與行為,就能夠產生令人驚歎的銷售成就!在領導管理上,你的團隊成員也是個個都有其獨特性,需要你因材施教,需要不同的領導與溝通方式。作為領導,你有愈大的彈性,就愈能夠建立良好的團隊工作關係。
How to communicate effectively (2)?
No
matter how you feel your own language skills, or think that your words and
deeds are crystal transparent, when communicating with people, the point is
that what you want to say is really understood by the other person and gives
you a meaningful response.
In
retrospect, do you often find that you have completely misunderstood each
other? Similarly, when we listen to others, we often feel puzzled and don't
know what he is talking about. If we can understand the back of communication
and try to understand the behavior of a person, we will find that the
relationship and interaction between the two parties will play a great role in
establishing effective communication.
When
we communicate with people and find that the other side has not caught the key,
then this is our own responsibility. We must adjust the way of communication
until the other party understands. For example, when we explain to the customer
the reason for the price rise, and the customer does not understand why the
price rises, the ineffective communication responsibility is on us. Therefore,
we must modify our way of communication based on the response of the other
person.
Resistance is usually a sign of lack of friendship.
Friendly relations are
often important components of mutual trust and effective communication. When
the two sides have friendly relations, even if you do not agree with each
other's views, it will make communication much smoother. When such a friendly
relationship does not exist, people tend to be picky in communication or
deliberate.
Remember
how I look at my boss. Is it said in one piece? Remember, next time you
communicate with friends or bosses, colleagues or clients, think before you
speak, he will think, "why do you want to tell me? How do you think of me?
What is my position in your heart? Similarly, when customers respond to us,
they will first observe secretly what kind of relationship you want to build
with him. If you find that customers are trying to resist you and criticize,
then it is obvious that you have not established enough friendship between
them. If you have established a friendly relationship with the customer, then
even if he does not agree with you, such a friendly relationship will also make
you deliberate and open to the open and sincere discussion.
More
flexibility, deliberately improving communication success probability.
As long as you give
more flexibility, you can get more chances to succeed. As long as we admit that
everyone is a unique individual, then we can accept that every customer needs
different ways of communication. To communicate with all customers in an
unchangeable way, like winning a lottery, the chance of winning is very, very
low. If we can accept each customer's unique style and communicate with the
maximum flexibility, then we can establish a friendly relationship with him and
reduce his boycott.
Have
you seen a fly? It is constantly and repeatedly hitting its head against the
windowpane! This is why it is a fly. You can't solve communication problems in
an unchangeable way. Only when you face the facts and make the necessary
flexibility adjustments will you have the chance to create more chances for
success. When your way doesn't work, try to change it in a different way until
it works.
In
business development, with high flexibility of thinking and behavior, it can
produce amazing sales success. In leadership management, your team members also
have their own uniqueness, you need to teach students in accordance with their
aptitude, and need different leadership and communication methods. As a leader,
the greater flexibility you have, the better you can build a good team work
relationship.