如何處理壞消息？

收到壞消息一點都不有趣。要通知壞消息也不容易。

以下是處理壞消息的一些做法：

1. 盡早通知。盡可能讓人家早一些知道真實的狀況。如果你不能掌握實際的損害評估，早一些通知你的老闆，她會有較多的時間與資源來做正確的評估，并能夠採取正確的對策。
2. 記取教訓。你不會讓發生過的錯誤輕易再發生。但是，不要以為你確實知道實際的一切。對於新發生的意外，你還是要做實際的了解。
3. 不要指責通知你的人。如果你希望別人能夠對你誠實，你就要有開放而包容的心胸。謝謝願意通知你壞消息的人。

How to deal with bad news?

It's not funny to get bad news. It's not easy to tell bad news.

Here are some ways to deal with bad news:

1. Notify as soon as possible. Let people know the real situation as early as possible. If you can't grasp the actual damage assessment, inform your boss earlier, she will have more time and resources to do the correct assessment, and be able to take the right countermeasures.
2. Learn lessons. You won't let mistakes happen again easily. But don't assume that you really know everything. You still need to know the facts about the new accidents.
3. Don't blame the person who informed you. If you want others to be honest with you, you have to be open and tolerant. Thank you for telling you the bad news.