不要浪費時間去接冒失的電話

儘管有人主張電話對話是最有效的工作工具，但是有很多理由告訴我們應該避開使用電話來解決問題。最主要的理由是考慮到生產力。

若是你正在處理一件事時，接到一通未預期的電話，對工作的破壞力是可觀的。你很困難在這樣冒失的電話中做出妥當的決定。例如，你該在電話中如何回應客戶要求報價？你需要時間思考整理，或是你需要妥善的語言來拒絕。

要減少這些不具生產力的電話，你可以設法批次處理這些電話要求，例如在週二或是週四下午。

如果有人冒失的給你電話，你可以這樣對他說：“和我聯繫最好的方式是使用郵件，我會閱讀後給你回應。”如此，他們會知道你樂意和他們對談，但是要用你期望的溝通方式，而非他們安排的。

Don't waste your time answering rash phone calls
Although some people argue that telephone conversations are the most effective tools, there are many reasons to tell us that we should avoid using the phone to solve the problem. The main reason is the consideration of productivity.

If you are dealing with one thing, receiving an unanticipated phone call is a great damage to the job. It is difficult for you to make a proper decision on such an offensive phone. For example, how do you respond to a customer's request on the phone? You need time to think about it, or you need a good language to refuse.

To reduce these unproductive calls, you can manage to deal with these phone calls, such as Tuesday or Thursday afternoon.

If someone calls you boldly, you can say to him, "The best way to contact me is to use mail, and I'll respond to you after I read it." So, they will know that you are willing to talk with them, but use the way you want to communicate, not what they arranged.