2016年4月25日 星期一

正確的抱怨作法

在任何公司要存活,員工都必須能夠詢問如何能夠辦事,並且必須能夠表達出他的不滿。但是,沒有人願意只聽到的是你的委屈。
如果你想要分享你的意見,要謹慎處理:
  1. 慎選你的聽眾。你的老闆可能不能幫你改善你所面臨的狀況。你最好選擇能夠實際解決問題的人,向他表達你的意見。
  2. 提出解決方案。與其只是抱怨或是點出問題,還不如提出一個可以解決問題的作法。這樣可以避免別人認為你只是會發牢騷,並且如此做可以讓你的聽眾省掉去思索如何才能解決問題的負擔。
  3. 以事實訴求。你也許會有滿肚子的情緒,但是你的聽眾多半更願意聽到你對所發生的有證據佐證的事實的理性陳述。
The right way to complain
To survive in any company, an employee must be able to ask how he can do things and must be able to express his dissatisfaction. But no one wants to hear only your grievances.
If you want to share your opinion, be careful:
  1. Choose your audience carefully. Your boss may not be able to help you improve the situation you are facing. You'd better choose someone who can solve problems in real time and express your opinion to him.
  2. Propose solutions. Instead of just complaining or pointing out problems, it is better to propose a solution to the problem. This prevents people from thinking you're just complaining, and in doing so, you save your audience the burden of thinking about how to solve the problem.
  3. Demand for facts. You may have a belly full of emotions, but most of you are more likely to hear your rational statements about the facts that have been proven to be happening.

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