在艱難的談話之前，準備，準備，準備

困難的談話從來都不是有趣的，但是為他們做準備可以幫助你確保他們富有成效。首先要確定你的動機。你想從談話中得到什麼——對你，對其他人，以及任何利益相關者？

如果情緒高漲，瞭解你的目標是保持會議正常進行的好方法。接下來，收集事實來支持你的立場。

例如，如果你要加薪，寫下你在自己崗位上的成長經歷。如果你想給某人一個嚴厲的回饋，就帶上他們工作和行為的例子。

準備好捍衛你的觀點並解釋你是如何做到這一點的。想想你告訴自己的關於另一個人的故事。你是否認為你的老闆是“敵人”，因為她可以準予或拒絕你的加薪請求？考慮一下你的經理在談話中會關心什麼，並以此來計畫如何解决她的問題。

Prepare, prepare, prepare for difficult conversations

Difficult conversations are never fun, but preparing for them can help you ensure that they are productive. First, determine your motivation. What do you want from the conversation - for you, for others, and for any stakeholders?

If you're in high spirits, know that your goal is to keep the meeting going. Next, gather facts to support your position.

For example, if you want a raise, write down your growth experience in your position. If you want to give someone a hard feedback, take examples of their work and behavior.

Be prepared to defend your point of view and explain how you did it. Think about the story you told yourself about another person. Do you think your boss is an "enemy" because she can grant or reject your request for a raise? Consider what your manager will care about in the conversation and plan how to solve her problems.