應付難搞的人

和性格難搞的人交手，會令你感到無力。如果你的客戶就是性情古怪的混蛋，或是你的同事就愛挑剔你的簡報，你怎麼辦？

你可以用下列作法來改善狀況：

1. 轉移注意力。關注自己的感覺，不要理他。你可以對自己說：“我現在必須及時完成手上的工作計劃。這件事很重要。”如此，你可以將他的批評置之腦後。
2. 回應非批判的觀察。反擊只會升高衝突態勢。如果能夠有人能夠站在一個較高的角度發表一份聲明，通常可以讓對方退讓一步。
3. 拋出一個有深度的問題。例如，當你在簡報時，有個客戶老是打斷，做有些惡意的質問，這時，你可以說：“我知道你很忙。可否讓我知道我如何沒有抓到你的關注點呢？”一個問題可以讓對方注意到他自己的行為，因此他可能會修正自己。

Deal with difficult people

Dealing with people with difficult personalities can make you feel powerless. If your client is an eccentric jerk or your colleagues are picky about your presentation, what do you do?

You can improve the situation by following ways:

1. Divert your attention. Pay attention to your feelings and ignore him. You can say to yourself, "Now I have to finish my work plan in time. It's very important." In this way, you can put his criticism behind you.
2. Respond to non-critical observations. Responding will only increase the conflict situation. If someone can make a statement from a higher point of view, they can usually make the other party back down.
3. Throw out a deep question. For example, when you are presenting a briefing and a client is constantly interrupting and asking some malicious questions, you can say, "I know you're busy. Can you let me know how I didn't catch your attention? A problem can make the other person notice his or her own behavior, so he or she may correct himself or herself.