2016年7月27日 星期三

向老闆報告壞消息的正確作法

沒有人喜歡與老闆做困難的對話,但是這也會是與老闆建立起信任關係的好機會。
試試以下的作法:
  1. 描述問題。告訴老闆一個縱觀的評論,讓他知道這個壞消息可能會帶你的團隊與公司的衝擊會是如何。
  2. 提出解決方案。向老闆說明你預備如何去解決這個問題,以及你所得到的教訓。向老闆提出一個具體的解決方案,但是最好也給他其他選擇方案。
  3. 說明好處。以具體的案例向老闆說明為何你的建議作法會成功。如果你的想法已經有了小規模範圍的測試成果,將具體的成績展現給老闆看。
  4. 承諾負起責任。告訴老闆你願意承諾做成功,和老闆一起作出最後的行動計劃。
The Right Way to Reporting Bad News to the Boss
Nobody likes to have a difficult conversation with the boss, but it's also a good opportunity to build a trust relationship with the boss.
Try the following:
  1. Describing the problem. Tell your boss a comprehensive review to let him know how the bad news might impact your team and company.
  2. Propose solutions. Explain to your boss how you plan to solve this problem and what lessons you have learned. Give your boss a specific solution, but it's better to give him other options.
  3. Explain the benefits. Use specific cases to explain to your boss why your suggestion will succeed. If your idea already has small-scale test results, show them to your boss.
  4. Commitment to take responsibility. Tell your boss that you are willing to commit to success and work with your boss to make a final plan of action.

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