通常在提醒你注意給人回饋意見時,多半會關注在你如何說的方面。但是你的非語言的交流,和你用什麼詞彙交流,是一樣重要的。
如果你的肢體語言會傳遞你的不安或是你有攻擊意圖,會讓對方感到不安全,因而妨礙了他認真傾聽你口頭說的內容。
所以,你最好用積極、開放、支持的語氣,並且保持眼神接觸,讓他注意著聽你說。
不要交叉雙臂。以是當地微小表達你的認清和善意。向他點頭表示你在傾聽,並且用肯定的語氣,像是“嗯”、“對”,或是給予鼓勵“繼續說”。
要確認你的姿勢不會給人你很強勢、高高在上的感覺,以致于讓對方不情願和你對話。
最重要的,如果你不意圖給人回絕,就不要有任何含有這樣感覺的姿勢。
如果你的肢體語言不真實,你的溝通努力就會適得其反。
In giving feedback, pay attention to your body language
Usually,
when you're reminded to give feedback, most of you focus on what you say, but
your nonverbal communication is as important as your vocabulary.
If
your body language will convey your discomfort or your aggressive intention, it
will make the other person feel insecure, and thus hinder him from seriously
listening to what you are saying.
So,
you'd better use a positive, open, supportive tone, and keep eye contact in
mind so that he can listen to you.
Don't
cross your arms. It's a little local expression of your understanding and
kindness. Nodding to him, you're listening, and in a positive tone, like
"Yeah", "yes", or giving encouragement. "Go on.".
Make
sure your posture doesn't give you a sense of strength and superiority, so that
the other person is reluctant to talk to you.
Most
importantly, if you don't intend to give somebody a refusal, don't have any
posture like that.
If
your body language is not true, your effort will be counterproductive.
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