2017年6月27日 星期二

在面對衝突對話時,先冷靜下來

當你失望或生氣時,不容易理智。如果你和同事發生了衝突,或是感到工作過度勞累,你很可能不知道該說什麼或是該如何做才會正確。
在這個時候,取其被迫與人溝通討論,不如先緩一下,給自己一些時間來冷靜下來。
你可以和同事說,你需要一些時間來仔細考慮這個問題。(不要要求別人應該冷靜,那樣做可能會起反作用,激怒了別人。)
如果事情真的很激烈,你可以一走了之。離開房間,去洗手間,或者出去散步,給自己一個降溫的機會。
當你恢復了平靜,想要要如何應付后,你可以再回到對話中。

In the face of conflict dialogue, calm down first
When you're disappointed or angry, it's not easy to be rational. If you're in conflict with coworkers, or you feel overworked, you probably don't know what to say or how to do it right.
At this point, it is better to slow down and give yourself time to calm down when you are forced to communicate with others.
You can say to your colleagues, you need some time to think about it carefully. (Don't ask others to calm down, that can be counterproductive and irritate others.)
If things are really intense, you can walk away. Leave the room, to restroom, or go out for a walk, give yourself a chance to cool.

When you regain your peace and how you want to deal with it, you can go back to the conversation.

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