有時候，儘管你的意圖是好的，一段艱難的談話卻偏離了軌道。也許是你的對手的情緒使對話陷入困難，或者對話總是脫離了主題。
通過深呼吸，從談話中跳出來，客觀地觀察正在發生的事情，以此來評估情況。你甚至可以對自己描述(在你的頭腦中)：“每次我提到銷售數字，他都會提高嗓門。”
接下來，用平靜的語氣說出你觀察到的情況：“似乎每當提到銷售數字時，你就會提高嗓門。你能幫我弄明白為什麼嗎？“。
然後提出一個新的方法：“如果我們集思廣益，我們可能會想出一個辦法來克服這個問題。你有什麼主意嗎？“。
讓對話回到原來的目標可能就足以讓它回到正軌。Keep a difficult conversation on the right track
Sometimes, though
your intentions are good, a difficult conversation is off track. Maybe your
opponent's mood makes conversation difficult or the dialogue is always out of
the subject.
Evaluate the
situation by taking a deep breath, jumping out of the conversation, and
observing what is happening objectively. You can even describe to yourself:
"Every time I mention sales figures, he raises his voice."
Then, in a calm
voice, say what you've observed: "It seems that whenever you mention sales
figures, you raise your voice. Can you help me figure out why? ".
Then a new approach
is proposed: "If we brainstorm, we may come up with a way to overcome this
problem. Do you have any idea? ".
Letting the
conversation return to its original goal may be enough to get it back on track.
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