當有人在咆哮時，真不知道應該怎麼辦。有些人會出面嘗試提供建議，而更多人就會坐著保持沉默。這些做法，其實很少能夠幫助當事人脫離負面的情緒并往前去實際解決問題（這是她此刻最需要的）。
以後，當有人向你抱怨她面臨的困難時，嘗試向她問一些問題。先問她最感到挫折的是那些事情。但是，要注意，如果你問的是她的感受是什麼，這樣做好像你高高在上。相對的，問她如何感到挫折，會減少你在做價值判斷的氛圍。
靜靜的聽，以便了解她所面臨的問題的真相。一旦她發洩過情緒后，她會比較冷靜的想應該如何去解決問題。
通常，當人們處於負面情緒時，她通常不太容易聽進他人的意見，還不如讓她自己說出來應該怎麼辦。
How to help people vent their emotions
When
someone is growling, I really don't know what to do. Some people will try to
offer advice, and more people will remain silent. These practices, in fact,
rarely help the client out of negative emotions and move forward to solve
practical problems (this is what she needs most at the moment).
Later,
when someone complains to you about the difficulties she is facing, try to ask
her some questions. First ask her what she is most frustrated about. But be
aware that if you ask her what she feels, it's as if you are high above. By
contrast, asking her how to feel frustrated will reduce your atmosphere of
value judgment.
Listen
quietly so as to understand the truth of the problems she faces. Once she has
given vent to her emotions, she will be more calm in thinking about how to
solve the problem.
Usually, when people are in
a negative mood, she is less likely to listen to other people's opinions, so
she might as well tell herself what to do.
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