為下一次困難談話制定基本規則

困難的談話是具有挑戰性的，部分原因是你不知道討論是否或何時會偏離軌道。

為了確保事情順利進行，事先與對方商定一項行為準則。至少，建議不要打斷，不要大喊大叫，不要有人身攻擊。（這些都是基礎知識，是的，但對每個人都有幫助）。

如果你擔心你的同事不會遵守規則，把它們寫在一張紙或白板上。然後你可以輕輕地指出來，例如，你的對手開始提高他的聲音：“我們說我們不會大叫的。你能降低聲音嗎？”有基本的規則，可以讓談話比較保持順利進行。

Set the basic rules for the next difficult conversation

Difficult conversations are challenging, partly because you don't know whether or when the discussion will deviate from the track.

In order to ensure that things go smoothly, agreed with each other in advance on a code of conduct. At least, no interrupt, no yelling, no personal attack. Tse are all basic knowledge, yes, but they are helpful to everyone).

If you worry that your colleagues don't follow the rules, write them on a sheet of paper or a whiteboard. Then you can gently point out, for example, your opponent begins to raise his voice, "We say we won't shout. Can you lower your voice? " Such basic rules that can keep the conversation going smoothly.