2015年11月22日 星期日

像對待客戶一般對待你的老闆與同事

當你與客戶對話時,你的言談舉止一定是看起來很專業。然而,當你面對公司內部員工時,是否也能做到如此專業呢?
無論是你與你的助理、你的老闆,或是客戶公司的CEO對話,都是需要你言談深思熟慮的。即使是你只是問個問題,最好都是個有智慧的問題。
當你要做個分析簡報,最好事前花幾分鐘想好你要說的關鍵資訊,需要的支援細節,以及後續需要的計畫與跟進行動。這樣做,會讓你的團隊成員感受到你對他們的尊重,並在實際必要的行動中贏得他們對你的支援。
對內部同事能夠尊重,以認真而專業態度對待,也能夠讓同事們注意到你的專注、你的能力,以及你對客戶是勝券在握的。

Treat your boss and colleagues as if they were customers
When you talk to clients, your manners must look professional. However, can you be so professional when you face employees inside the company?
Whether you talk to your assistant, your boss, or the CEO of a client company, you need to be thoughtful. Even if you just ask a question, it's best to ask a wise question.
When you're doing an analysis briefing, it's best to take a few minutes in advance to think about the key information you need to say, the support details you need, and the planning and follow-up actions you need to follow up. By doing so, your team members will feel your respect for them and win their support in the actual necessary actions.
Being respectful to your internal colleagues, being serious and professional, and noticing your focus, your abilities, and your success with your customers.

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