避免這四種破壞談話的行為

當工作中艱難的對話出出現不恰當行為，就會迅速轉變無效的爭論。保持你的討論在相互尊重的氛圍：避免責備、蔑視、自我防衛和拖延。

1. 責怪。儘量不要假設你的同事在想什麼，不要做無端的指責。把談話的重點放在事實上。
2. 蔑視。當你憤怒地抨擊時，你要承認，並盡可能避免作出判斷。
3. 自我防衛。對談話中的角色要負責。你是否持接受別人意見，或者把新觀點解釋為批評？
4. 拖延。致力於傾聽並以開放的心態做出貢獻，而不是回避不愉快的話題或拒絕充分參與談話。

任何這些行為都會使討論脫軌，所以要對你自己和你的隊友作出承諾，避免發生這些不恰當的行為。

Avoid these 4 ways of damaging conversations

When a difficult conversation occurs, inappropriate behavior will quickly change ineffective debate. Keep your discussion in an atmosphere of mutual respect: avoid blame, contempt, self-defense and delays.

1. Blame. Try not to assume what your colleagues are thinking. Don't make groundless accusations. Put the focus of the conversation on the facts.
2. Contempt. When you attack angrily, admit it and avoid judgment as much as possible.
3. Self-defense. Be responsible for the role in the conversation. Do you accept the opinions of others or interpret the new ideas as criticism?
4. Delays. Be committed to listening and contributing with open mind rather than avoiding unpleasant topics or refusing to engage fully in conversation.

Any of these actions will derail the discussion, so make a commitment to yourself and your teammates to avoid these inappropriate behaviors.