在困難的談話之前，先考慮對方的觀點（2）

很自然的，進入一個艱難的談話，會先關切你想要得到的結果。

但是只考慮你的目標不會給你和你的對手解决衝突所必需的共同基礎。你需要很好地瞭解別人的目標和興趣是什麼。他們有一個理由，他們的行為至今（即使你不同意它），那可能是什麼？想想他們發生了什麼事。

問問你自己：他們希望達到什麼目標？這對他們來說有什麼關係？如果你不確定，問問你信任的人，他們認為對方的想法是怎樣的。

你可能會說：“我喜歡一些建議和指導。我之前和王先生沒有合作過，但我知道你有。你能幫我瞭解他怎麼會看這種情況嗎？“設身處地為他人著想，你可以利用資訊來討論討論，並提出滿足你兩方面需求的解決方案。

Before a Difficult Conversation, Consider Your Counterpart’s Perspective

Naturally, getting into a difficult conversation will focus on what you want to get.

But thinking only about your goals won’t give you and your counterpart the common ground necessary to resolve the conflict.

You need a good understanding of what other people's objectives and interests. They have a reason for their behavior so far (even if you don't agree with it), what it might be?

Ask yourself: what do they want to achieve? What does it matter to them?

If you're not sure, ask the person you trust, what they think the other person's opinion is.

You might say: "I love some advice and guidance. I have not worked with Mr. Wang, but I know you are. Can you help me understand how he can see this?" Putting yourself in the other person’s shoes will give you information you can use to navigate the discussion and propose solutions that meet both of your needs.