2015年10月26日 星期一

從憤怒情緒恢復正常對話

有些人以大聲怒吼表達他們的憤怒,也有些人選擇其他無聲的形式來發洩,例如,發出很無禮的郵件,揭發他人的不當,企圖引起公憤,或是引發上級領導的注意,製造辦公室緊張,種種黑色的行為。
雖然這些行為,可以發洩出你的挫折與憤怒,但是,這樣做其實很少能夠讓他人知道事實真相,也多半不能夠接受你的舉動,於事無補。
無論你是用大聲怒吼,或是採取黑色對抗,如果你習慣于這樣不當的行為,你應該改變作法,讓局面改觀,讓周遭的人願意理性與你對話。
你應該先剋制住自己焦躁的情緒,冷靜下來,讓他人覺得你願意給出空間,來參與討論。
請先不要劍拔弩張的主張你的指控,而可以以開放的口氣說:“你認為我們應該有什麽共同觀點呢?我們應該達成哪些目的呢?”
如此,你會有比較好的機會來紓解低迷的氛圍,並獲得實質的改善。

Return to normal dialogue from anger
Some people express their anger with loud roars. Others choose other silent forms to vent their anger. For example, they send out very rude emails, expose other people's misconduct, attempt to arouse public anger, or attract the attention of their superiors, create office tension, and all kinds of black behavior.
Although these actions can give vent to your frustration and anger, in fact, they rarely let others know the truth, and most of them can not accept your actions, which is no help.
Whether you are shouting or fighting in black, if you are accustomed to such improper behavior, you should change your ways, change the situation, and let the people around you be willing to talk to you rationally.
You should first restrain your impatience, calm down, and let others feel that you are willing to give space to participate in the discussion.
Instead of asserting your accusations, please say in an open voice, "What do you think we should have in common? What goals should we achieve?
In this way, you will have a better chance to ease the downturn and achieve substantial improvement.

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