當你和同事討論一個棘手的問題時，你最初的幾句話可能導致或打斷討論。自衛是正常的，甚至把責任推到別人身上，但暗示對方錯了，這會使談話變得更糟。
通過建立你和他人之間的共同點來為成功做好準備。陳述你們已經達成的共識——目標重疊的地方。你可能會說：“我們都想確保我們的病人得到最好的照顧”或“我們同意新的電子郵件系統應該與我們現有的IT系統整合”。
如果你不能找出共同點，或者你不確定對方的目標是什麼，最容易的方法就是提出問題。解釋什麼對你來說很重要，然後問：“和你關心的東西有什麼重疊嗎？或者你有另一個目標？像這樣的問題是合作的基調。
To carry out a difficult dialogue, focus on consensus on both parties
When you discuss a
problem with your colleagues, your
first few words may lead to or interrupt the discussion. Self-defense is normal, even pushing the responsibility
onto others, but suggesting that the other side is wrong, which will make the
conversation worse.
To
prepare for success by establishing a common point between you and others. A
statement of the local goal you have reached an overlapping consensus. You
might say: "We want to ensure that
our patients get the best care." or "We agree to the new email system should integrate with our existing IT system."
If
you can't find common points, or you are not sure what their goal is, the
easiest way is to ask questions. What are important to you, and then asked:
"What you care about and what is the overlap? Or do you
have another goal?” Such question is the
tone of cooperation.
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