即使是在當今可以做即時的全球連線通話的時代，最有效的溝通行為仍然是做好傾聽。但是，熟練傾聽技巧還是很大的挑戰。你如何建立起自己的傾聽能力？
你可以讓自己在一天工作中留下一些時間來回想你上次與人的對話，想想你下次會如何做對話？
當有同事或是你的屬下來請示你的意見，你要確保你了解狀況。在回答問題前，先問幾個問題，弄清楚他需要什麼？並且要認真傾聽。
能夠全神貫注的傾聽，是有效領導的首要能力。
The best leader knows how to really listen
Even in today's era of instant global connection,
the most effective communication is still listening. But listening skills are
still great challenges. How do you build your listening ability?
You can leave some time in your day's work to
think about your last conversation with people, and think about how you will do
the next conversation.
When a colleague or your subordinate asks for your
advice, make sure that you understand the situation. Before answering the
questions, ask a few questions and find out what he needs. And listen
carefully.
Being able to listen attentively is the primary ability
of effective leadership.
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