當對話變得激烈時，該如何應對？

當一場對話開始轉成負面，對話開始有爭吵味道，你最好有個想法，應該如何控制對話？請考慮以下作法：

1. 重塑對話。用不同的眼光看待對話。如果有人說：“我不想維持爭吵。”你可以如此看待這場對話，：“這只是爭論，當然不是爭吵。”
2. 轉化語言。與其使用攻擊性語言，換一種說法。如果有人說你在會議中太過強勢，你可以回答：“我是熱情的。”如果有人說你頑固，你可以說：“當有些事對於促進成功是很重要時，我會很堅定的。”
3. 讓雙方都考慮對方立場。在對話出現可能會轉趨激烈時，提醒彼此都應該考慮到對方的立場，雙方的目的，以及雙方的底線。
4. 提醒合作經驗。如果你和對話方曾經有過良好的關係，你可以提醒他：“我們曾經有過很好的合作工作經驗，這不應該有所改變。”

What to do when conversation get intense?

When a conversation begins to turn negative, and a conversation begins to smell like an argument, you’d better have an idea. How do you control the conversation? Please consider the following approach:

1. Reshape the dialogue. Look at the dialogue in a different way. If someone says, "I don't want to keep arguing." You can look at this conversation, "It's just an argument, not a quarrel, of course."
2. Transform the language. Instead of using offensive language, put it another way. If someone says to you are too strong in the meeting, you can answer: "I am enthusiastic." If someone says you are stubborn, you can say, "When something is important to success, I will be firm."
3. Let both sides consider each other's position. When the dialogue becomes intense, remind each other to take into account each other's position, their goals, and the bottom line of each side
4. Reminding the experience of cooperation. If you have had a good relationship with the dialogues, you can remind him: "We have had very good cooperation experience, which should not be changed."