不要帶著憤怒情緒對話

當你對一名同事憤怒或是失望時，你可能會企圖罵出口，或發出一封指責的郵件。但是，在你這麼做之前，先問自己：

1. 我想要得到什麼結果？想清楚你的目的，然後回應可以達到你的目的的說法。
2. 我想要溝通什麼？例如，你想要參與到一個項目的任務中，說：“我關切你為何沒有把我列入到會議名單中.”,要比說：“我不能相信你沒有考慮到我！”要好的多。
3. 我應該如何溝通？如果你願意聆聽別人說什麼，他們通常會給予善意的回應。保持好奇，並且多問。問其他人，看看是是否確實理解了他人的觀點。
4. 我應該何時溝通？等到你可以帶著好奇、熱情、願意澄清事實時，對方也可以親切而冷靜時，再做對話。

Don't talk with anger

When you are angry or disappointing to a colleague, you may try to scold the export, or send out a letter of accusation. But before you do it, ask yourself first:

1. What do I want to get? Think about your purpose, and then respond to the idea that you can achieve your purpose.
2. What do I want to communicate? For example, if you want to take part in a project's task, say, "I'm concerned why you didn't put me on the list of meetings." it's more important than saying, "I can't believe you didn't think of me." It's much better.
3.  How should I communicate? If you are willing to listen to what others say, they usually respond in good faith. Be curious and ask more. Ask others to see if they really understand the opinions of others.
4. When should I communicate? When you can be curious, enthusiastic, willing to clarify things in real time, and when the other person can be kindly and calm, do a conversation again.