幫助同事處理强烈的情緒

有時，同事對某件事有强烈的情緒反應，無論是關於一個艱難的項目，負面的迴響，還是醞釀的衝突。你可能會想保持距離，希望事情會結束，但最好是主動為你的同事。

主動和他們坐在一個安靜的房間裏聽他們說完。同情他們所經歷的事情，驗證他們的感受。你的目標是幫助同事冷靜下來，瞭解形勢。問問題，讓他們分享自己的情緒，瞭解情况。指出他們可能輕率行事，鼓勵他們仔細考慮這個問題。

然後幫助他們思考採取適當行動的選擇。通過為你的同事創建這個空間來減緩和處理所發生的事情，你可以確保他們的下一步是富有成效的反應。

Help Your Colleagues Process Strong Emotions

Sometimes a colleague has a strong emotional reaction to something, whether it’s about a struggling project, negative feedback, or a brewing conflict. You may be tempted to keep your distance, hoping that things will blow over, but it’s better to proactively be there for your colleague.

Offer to sit in a quiet room with them and hear them out. Empathize with what they’re experiencing and validate their feelings. Your goal is to help the colleague calm down and get perspective on the situation. Ask questions that allow them to share their emotions and make sense of the situation. Point out where they might have acted rashly, and encourage them to consider the issue thoughtfully.

Then help them think through options for taking appropriate action. By creating this space for your colleague to slow down and process what happened, you can ensure that their next steps are a productive response.