讓對方在困難的談話中發洩

在與同事的緊張討論中，很難記住你不是唯一一個心煩意亂的人。當對方表達憤怒或沮喪時，不要阻止他們。讓他們盡可能發洩，在事情發生時保持冷靜。不要打斷他的發洩或插入您自己的評論。當你這樣做，你可以完全安靜或使用如“我知道”或“我理解”這樣的段譽來表示你在聽。避免說任何讓人感覺你在責備，如“冷靜下來”或“你需要明白的是…”給你的對手這空間是很重要的，但這並不是說這很容易。如果你能容忍發洩，沒有判斷，你很快就能把談話引導到更有成效的地方。

Let each other vent in a difficult conversation

In intense discussions with colleagues, it is difficult to remember that you are only a person when you are confused in mind. When the other person expresses anger or frustration, don't stop them. Let them vent as much as possible, keep calm in when it happened. Don't interrupt his vent out or insert your own comments. When you do this, you can quiet or use such as "I know" or "I understand" to indicate that you are listening. Avoid saying anything that you blame, such as "Calm down" or "You need to understand that..." It is important to avoid to give your opponent in this space, but this is not to say that it is easy. If you can bear to vent, without judgment, you will soon be able to talk to a more productive place.