面對艱難的談話，準備多種方案

當你需要面對一個緊張的對話，不要試圖改變它。你不知道討論將如何進行，所以提前考慮幾個可能的方案。

如果你的對手的生氣和哭泣？如果他們生氣怎麼辦？如果你被打斷，或需要快速完成的談話嗎？

當然，你不能寫每一個可能的劇本，但盡可能多考慮將有助於確保你不要鑽牛角尖，失去冷靜。

您可能還希望找到一個值得信任的同事，您可以在其中扮演一些場景。嘗試不同的方法，測試出可能用於各種可能性的短語。然後問你的角色扮演的伴侶給你回饋。

Prepare a variety of programs during difficult conversations

When you need to face a stressful conversation, don't try to change it. You don't know how the discussion will go, so consider several possible options ahead of schedule.

What if your opponent's angry and crying? What if they're angry? What to do if you're interrupted or need a quick finish?

Of course, you can't write every possible scenario, but to consider as much as possible will help ensure that you don't get lost calm.

You may also want to find a trusted colleague, and you can make some role play scenes in them. Try different methods may be used to test all possible phrases. Then ask your partner to give you feedback.